Check-in / Check-Out
> 24 hours before your trip
In preparation for your rental you should create a Tesla account then download the phone Tesla App.
You can skip this step if you already have an account (during the trip, the rental will be added to it).
If you decide you do NOT want to use the Tesla phone app (or are NOT able to because of the carrier/device) please just let your trip host once they contact you.
< 24 hours before your trip
If you completed the booking process you will receive a text message from your trip host
IF anything is pending from the booking process your host will be able to assist you with completing them
The Trip host will be your primary point of contact for everything going forward.
Starting your trip
Once you locate your vehicle please take a moment to ensure the pre-check-out photos match the car in front of you.
If you see anything missing or new damage please take a moment to send your host a pictures so they can ensure you are not held responsible.
Your host will be your primary point of contact for everything going forward.
Ending your trip
Please ensure you charge the car back to the level of battery it had at start of your trip (~75%). Not doing so could incur a small recharge fee.
If you are dropping off at an Airport please provide your Trip Host the name of the garage, level, row, & finally leave the parking stub in the center console
If you had any tickets and/or damage during your trip, please take pictures for your records & leave an documentaion in the rental at
After your trip
Up to 48 hours after your trip you will recieve an incidental that outlines any Tesla EV charging & Sunpass tolls activity from your trip.
Once you recieve it you have 48 hours to dispute any charges before you get billed.
Tickets may be sent up to 30 days after the date issued.
Frequently Asked Questions
What happens if I need to make a change to my trip?
Contact your Trip host for that fastest response, in all other cases you can contact us directly.
What if I need help during check-in or check-out?
If you run into any issues your Trip Host is available to assist to assist you via phone or text.
Do I need to meet anyone in person?
No, our process is 100% contactless, so you can pick up and return your without ever having to slow down.
How do I return the vehicle?
Simply park the car at the return location you requested & we will take it from there.
What should I do if there’s a problem during my trip?
If you have ANY issues contact your trip host right away. They will do anything they can to get you back to driving as timely as possible.
